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Acting Director Ernest Chrappah

Director Ernest Chrappah, Director of DCRA

Ernest Chrappah, Acting Director of the District of Columbia Department of Buildings (DOB).

Director Ernest Chrappah is appointed Acting Director of the newly created Department of Buildings (DOB). An experienced government executive as well as a successful entrepreneur with a reputation for finding innovative solutions to complex challenges, Director Chrappah has led DCRA since 2018. During his tenure, DCRA focused on technological and customer experience innovation. The agency increased customer satisfaction to 85% through a digital transformation which made the agency more transparent, accountable, and responsive. Previously, Director Chrappah led the Department of For-Hire Vehicles and served as the Deputy Chief Information Officer for the Child and Family Services Agency where he implemented innovative technology solutions, leveraging analytics, mobility, cloud, APIs, and user-oriented design for an 800+ workforce to improve child welfare outcomes. In addition, he created an IT governance framework and project portfolio management system to enhance fiscal management, transparency, and accountability.

Washington DC - Noma Neighborhood