DOB is dedicated to better-serving residents and businesses. Our Account Managers provide wards with a single, dedicated contact, ready to assist you with issues that fall under our purview.
Our customer relationship management system is the fastest and most effective way to bring an issue to our attention, using these options:
- Email [email protected];
- Fill out our online intake form;
- Call (202) 671-3500; or
- Use the website chat feature during normal business hours.
Submitted issues are routed to the appropriate DOB staff member and tracked to ensure timely completion.
Reporting Illegal Construction
If you see illegal construction activity in the District, please report it by submitting an Illegal Construction Inspection Request Form, or after-hours call 311 or visit 311's website. Give the address and describe the illegal construction, and DOB will schedule an inspection to investigate. As a reminder, all rodent, graffiti, abandoned vehicles, fallen trees, mold, or squatter-based issues should be reported to 311 for resolution.
Ward-based Account Managers
- Wards 2 and 5: Dione Williams
- Ward 3 and 6: Jason Williamson
- Wards 7 and 8: Dellannea Hutchinson
- Wards 1 and 4: Porchia Foreman
- Citywide: TBD